小猪视频 puts our clients first in everything we do. This is the reason we are so proud to have products that are the easiest to use in the industry. Our goal is to help our clients spend more time delivering quality care and less time dealing with support requests. 小猪视频 software is designed to keep clients compliant and help grow their business, and we do that in a lot of different ways.
The team of engineers who work at 小猪视频 spend each day collaborating with our clinicians and product teams to create innovative features to enhance your software experience. They are also able to quickly adapt to client requests and roll out these new features sooner. Having the engineering team in house also helps 小猪视频 quickly deploy updates when there are regulatory changes.
My job is to make sure 小猪视频 clients have the support they need to provide exceptional patient care. That is why 小猪视频 recently launched our Support Ticketing Center. The system is used at other major technology companies to quickly address support requests. Each account designates two super users who can connect directly with our support experts. This system speeds up the support process so that clients get the help they need quickly.听 Email and phone support are also available.
The team at 小猪视频 is also constantly expanding the content in our industry-leading Help Center. We are always adding new articles, information on software updates,听on-demand听training videos, and so much more. We also have live and recorded webinars to give clients the information they need to succeed. Clients can also join the 小猪视频 Community where users interact with each other to share knowledge about the industry and the best ways to use our software.
小猪视频 believes in creating a wide variety of resources听for the entire industry to use. We publish blogs听like this one every week that explain timely industry developments, new regulations, best practices, and new software features. You鈥檒l also find white papers听on a wide variety of topics that affect the industry, like innovative staffing solutions, the value of healthcare at home, and the need to streamline operations with value-based care.
An exceptional client experience is the number one priority for my team at 小猪视频. Our support and implementation experts each have extensive experience in home healthcare as nurses, administrators, and billers. They bring a wide variety of backgrounds together to create a culture that is focused on meeting our clients鈥� needs. I鈥檓 proud to lead this team and I鈥檓 proud that more Medicare-certified agencies are using 小猪视频 than any other home health software.