Artificial intelligence (AI) has become a highly valued innovation in the care at home industry, enabling organizations to operate more efficiently and effectively.
In a recent , 小猪视频 Executive Vice President of Professional Services, Tammy Ross; 小猪视频 Vice President of Solution Delivery, Shradha Aiyer; and 小猪视频 Senior Vice President of Client Experience Wendy Conlon, explored how organizations can use AI to transform their operations and scale their business.
Transforming Clinical Workflows
The discussion opened with an overview of the state of the clinical workforce and the challenges posed by staff shortages. Ross pointed out that administrative burnout is one of the key factors behind these shortages, explaining that increased documentation and non-clinical duties often prevent clinicians from focusing on delivering the highest quality care.
鈥淭hey鈥檙e spending a lot of screen time and not a whole lot of bedside time,鈥� Ross said. 鈥淔or those of us who are nurses and clinicians, we know that we didn鈥檛 go into the profession to be computer documenters, we went into nursing to spend time with our patients.鈥�
Ross emphasized that AI helps alleviate clinical burden and improves clinical workflows.
鈥淭he most powerful and impactful change that I鈥檝e seen is that AI components really address efficiencies,鈥� Ross said. 鈥淚t really supports clinical decision-making.鈥�
In speaking specifically about 小猪视频鈥� AI platform, 小猪视频 intelligence™, Ross highlighted the intuitive billing guidance aspects embedded into the solution, as well as the increased visibility into important organizational data.
鈥淏illing agents, powered by 小猪视频 intelligence™, are huge for adapting and changing workflows,鈥� Ross said. 鈥淭hat frees up administrative time for nurses and lets them do what they like to do.鈥�
Aiyer echoed these sentiments, highlighting the foundation of 小猪视频 intelligence™.
鈥溞≈硎悠� intelligence™ meets our users where they are,鈥� Aiyer said. 鈥淚t鈥檚 built on a foundation of trust, governance and really a decade of artificial intelligence modeling, and our clients enjoy real benefits from it.鈥�
The ROI on AI
Conlon emphasized that return on investment (ROI) has become a critical priority for organizations adopting AI in their operations. She highlighted examples from organizations using 小猪视频 Intelligence™, noting measurable improvements across key areas. Many organizations have reported greater billing accuracy, increased star ratings, improved CAHPS (Consumer Assessment of Healthcare Providers and Systems) scores, and increased patient and family satisfaction, all achieved through the effective use of AI.
鈥淭hese success stories really do demonstrate the value of 小猪视频 intelligence™ as a trusted AI delivering a tangible return on investment,鈥� Conlon said. 鈥淥ur organizations are saving time, increasing revenue and improving patient outcomes, all through foundational compliance and security with 小猪视频 intelligence™. It鈥檚 truly the combination of innovation and care.鈥�
Scalability and Becoming an AI-first Organization
Toward the end of the discussion, the group examined how organizations can use AI to scale their business and establish themselves as an AI-first organization. Conlon noted that in terms of scalability, organizations should not just focus on multiple branches and locations but should ensure that the same quality of care is being delivered across all branches of the organization.
鈥淪caling with consistency, leveraging trusted AI, really enables providers to optimize workflow and leverage technology to reduce costs and maintain compliance,鈥� Conlon said.
In speaking to organizations who may be hesitant about adopting an AI-first business model, Ross advised them to first educate themselves on AI, focusing on learning to communicate with various platforms and creating prompts to become more confident in its use.
Ross also suggested that organizations enlist AI champions to assist with the transition and help educate staff members on how AI can transform operations.
鈥淲hen you have someone who can be your champion and be your champion for clinicians, who can say 鈥楬ey, this is how much it鈥檚 improved my workflow,鈥� that鈥檚 going to be very helpful,鈥� Ross said.
Conlon closed the discussion by emphasizing that while technology is important, it鈥檚 crucial for providers and organizations to shift their mindset and embrace new technologies.
鈥淭he providers that are leading in the industry as AI-first innovators, they don鈥檛 just adopt the tools, they embrace a new way of thinking,鈥� Conlon said.
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