Interim HealthCare is a franchise network of more than 320 individually owned and operated offices providing home healthcare, personal care and support, hospice care and medical staffing services.
Interim of the Great Lakes opened its first office in 2017 with a focus on providing nonclinical care in northern Chicago. They now operate 14 offices providing home health, hospice, palliative care, and chronic disease management services for seniors across Illinois, Wisconsin and Indiana.
During the 小猪视频 Growth, Innovation and Leadership Experience (小猪视频), Interim of the Great Lakes received the Horizon Expansion Award for their proven commitment to growth and expansion. This award recognizes the organization鈥檚 demonstrated ability to expand its reach and scalability and overcome geographic challenges, setting a benchmark for the broader home care industry.
小猪视频 interviewed Interim of the Great Lakes Chief Financial Officer Preston Lucas to explore the strategies and tools behind this organization鈥檚 success. To read the full interview, click here.
小猪视频 Senior Vice President of Clinical Services Arlene Maxim, RN, HCS-C, weighed in on the processes she considers beneficial for other organizations to adopt:
Prioritize staff recruitment and retention.
Interim of the Great Lakes prioritizes the recruitment and retention of staff by focusing on staff needs and implementing tools and strategies to enhance their job satisfaction. The organization is committed to maintaining a fulfilling work environment that not only attracts skilled professionals but also motivates them to stay long-term.
鈥淐onsidering staff satisfaction is paramount to the recruitment and retention of clinical staff,鈥� said Maxim. 鈥淐reating an environment where employees feel valued and fulfilled significantly enhances their loyalty to and longevity within an organization.鈥�
One way Interim of the Great Lakes enhances job satisfaction for staff is by investing in user-friendly technology solutions that simplify their daily tasks and make their jobs easier.
Implement user-friendly technology solutions.
Lucas stressed the importance of user-friendly technology solutions, noting their ability to streamline training and onboarding and enable new staff to quickly prepare for fieldwork. He highlighted the frustrations linked to outdated systems and cumbersome documentation processes and pointed out the benefits of cloud-based systems that enable clinicians to document alongside patients in real time, rather than take their work home with them, improving their work-life balance.
鈥淥rganizations should carefully consider the ease of use of their current EMR system,鈥� said Maxim. 鈥淎s Interim of the Great Lakes recognized early on, the software they were using just wasn鈥檛 working for them. Systems that are frequently inaccessible, glitchy or difficult to use and understand are frustrating to clinicians. Interim recognized that and implemented new systems to eliminate that frustration and support their staff.鈥�
Leverage reporting and data analysis.
Lucas highlighted the reporting available in 小猪视频 systems as a key component of the organization鈥檚 success, noting that convenient access to real-time data facilitates prompt, strategic decisions that drive improvements.
Maxim encourages organizations to continuously assess the data in their EMR reports and use the insights gained to enhance their operations.
鈥淚n order to experience any growth, a systematic and ongoing evaluation must occur,鈥� Maxim said. 鈥淯sing the reports available in your EMR system and having the ability to interpret the data accurately is critical. You can鈥檛 improve if you don鈥檛 understand what areas need improvement, and you can鈥檛 grow if you don鈥檛 adapt based on what the data tells you.鈥�
She highlights the following areas as among the most critical to monitor:
- Financial data (revenue growth, profit margins, cash flow, ROI)
- Customer data (patient retention rate, patient experience)
- Operational data (employee productivity and retention rate)
- Industry benchmarks (quality of care relative to competitors)
鈥淎 good EMR system will provide what is needed to bring all of this forecasting information together,鈥� Maxim said. 鈥淭racking these points not only enables organizations to adapt and respond effectively to changing conditions but also encourages a proactive approach to driving growth.鈥�
To read our full interview with Interim of the Great Lakes, click here.
小猪视频鈥� cloud-based software solutions provide healthcare organizations with a comprehensive technological infrastructure, empowering them to deliver exceptional patient care and achieve sustainable success.